Verify ESA and PSD letters instantly. Understand your FHA obligations. And when a tenant needs documentation, send them to us — we handle the rest.
HUD-Compliant
letters issued by licensed professionals
Instant
QR-code letter verification
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partner program — no fees ever
HUD's 2020 guidance (FHEO-2020-01) and the Fair Housing Act lay out clear rules for how housing providers must handle assistance animal requests.
The FHA requires reasonable accommodation for assistance animals, regardless of your pet policy. Breed, size, and species restrictions generally do not apply to assistance animals.
When the disability is not obvious or known, you may request reliable documentation. A letter from a licensed mental health professional is the standard — no certifications or ID cards are required.
Unreasonably denying an accommodation request, requiring excessive documentation, or applying different standards may constitute a fair housing violation and expose your property to complaints or litigation.
Reference:HUD FHEO-2020-01 — Assessing a Person's Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act. Full text available at hud.gov.
Every letter we issue is written and signed by a licensed mental health professional and includes the key elements HUD guidance calls out.
Every letter has a unique QR code you can scan with your phone. It opens a secure page showing the letter's full details — clinician info, issue date, expiry, and the animal's documented nexus statement.
Can't verify a tenant's letter?
If a tenant has a letter from another provider that you can't verify, you can refer them to PawPassRx to get a new, instantly verifiable letter. Letters are processed in 1–3 business days.
View letter options →When you encounter a tenant who needs documentation, send them to us with your unique referral link. We take care of the process; you earn a reward.
After joining, you get a personal referral link to share with tenants via email, your tenant portal, or welcome packets.
Your tenant completes a brief assessment, a licensed clinician reviews it, and a letter is issued in 1–3 business days.
For each tenant who gets an approved letter through your link, you earn a credit or gift card. No minimums — every referral counts.
No — the FHA does not allow housing providers to require tenants to use a specific documentation service. However, you can recommend PawPassRx and explain that it provides instantly verifiable letters, which simplifies your review process.
An expired letter does not satisfy the documentation requirement. You may ask the tenant to obtain a current letter. Our QR verification page clearly shows whether a letter is active or expired.
No. Under the FHA, you cannot charge pet deposits, pet fees, or pet rent for assistance animals. However, you may charge for actual damage caused by the animal, just as you would for any tenant.
If the disability and disability-related need are not obvious, you may request reliable documentation — a letter from a licensed mental health professional. If you have further questions, consider consulting a fair housing attorney before denying a request.
Yes. Joining the partner program is completely free. There are no subscription fees, no minimum referrals, and no commitment. You simply share your unique link and earn rewards when tenants complete their letters.
Most letters are reviewed and issued within 1–3 business days. Tenants are notified by email and can download their letter immediately from their account.
Free forever. Get your referral link, verification resources, and FHA guidance sent straight to your inbox.
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