Simple, honest, and backed by licensed professionals

Here's exactly what happens from the moment you start to the moment your documents arrive.

Registration & ID

ID Only Pass · Public Access Pass

1

Choose your bundle or take the 3-question quiz to find what fits your situation.

2

Enter your animal's details — name, breed, type, and an optional photo.

3

Review your order and pay securely through Stripe checkout.

4

Receive your digital certificate and ID card details by email within 1 business day.

5

Physical ID card mailed within 3–5 business days where applicable.

Browse: Service Dog Kit · ESA Kit · PSD Kit · Therapy Animal Kit

ESA / PSD Letter

Licensed professionals · 24–48 hour delivery

1

Purchase your ESA letter, PSD letter, or a letter + registration bundle.

2

Complete the health questionnaire — about 10 minutes, fully HIPAA-protected.

3

A licensed mental health professional in your state reviews your questionnaire.

4

The professional may reach out for a brief consultation if needed.

5

Letter issued digitally within 24–48 hours and available in your account.

6

Annual renewal recommended to keep your documentation current.

Read first: FHA housing rights · ACAA airline rights · ADA public access

What we don't do

  • We don't issue instant letters without a professional consultation
  • We don't sell "official government registrations" (no such thing exists)
  • We don't guarantee that every landlord or airline will accept your documentation without question
  • We don't use automated AI to write letters on behalf of professionals

But here's what we DO when a landlord refuses

Refusal of a valid letter isn't a choice — it's discrimination

Under the Fair Housing Act, a landlord who refuses a reasonable accommodation request supported by a letter from a licensed mental health professional — without conducting an individualized assessment — is committing illegal discrimination. It's not a matter of their preference or their pet policy. The law requires them to consider it.

When that happens, we don't leave you on your own. PawPassRx provides the resources, the playbook, and the citations you need to push back — and to escalate when pushing back isn't enough.

  • The pushback playbook — Can a landlord deny my ESA? breaks down the narrow exceptions where a denial actually holds up, plus exactly how to respond when it doesn't.
  • HUD complaint guidance — file a federal Fair Housing complaint at hud.gov. Free, no attorney required, and HUD investigates every credible complaint.
  • State protections — many states add stronger ESA and assistance-animal protections than federal law. Check your state's laws.
  • Live support — message us through the chat bubble in the lower-right corner of any page. A real person walks through your specific situation.

Who handles your letter

Licensed mental health professionals (LMHPs) — therapists, psychologists, and licensed counselors — who are licensed in your state. They review your questionnaire, may contact you directly, and sign off on every letter with their license number and credentials.

Curious about the legal weight of an LMHP-signed letter? Our ESA letter page and PSD letter page walk through what each document covers under the FHA, ACAA, and ADA.

Your account dashboard

After purchase, you get a PawPassRx account where you can:

  • Download all your documents (PDF)
  • Track your registration number (PP-YYYY-NNNNN format)
  • View your letter expiration date
  • Renew your letter when it's time
  • Share a verification link with landlords or businesses (QR code)

Frequently asked questions

How fast will I get my documents?

Digital certificates and letters are issued within 1–2 business days of purchase and questionnaire completion. Physical ID cards are mailed within 3–5 business days.

What if I'm not satisfied?

We offer a 100% money-back guarantee on all products. If a letter is not issued or you're unsatisfied within 30 days, we'll make it right. See our Refund Policy for full details.

Is my health information kept private?

Yes. Health questionnaire data is handled under HIPAA. Only the licensed professional conducting your review has access to your health information — never our general staff.

Can I change my animal's information after purchase?

Minor corrections (spelling, breed) can be requested via [email protected] within 7 days. Significant changes may require a reissue.

Ready to get started?

Take the quiz and we'll match you with the right documentation in under 3 minutes.

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